Privacy Policy
Last updated: 12th October 2026
AD Electronic Solutions (ADELSO) operates adelso.in. This policy explains how we collect, use and share personal information when you browse our website, create an account, place an order or contact us.
Information We Collect
Depending on how you use our services, we may collect:
Your name, email address and phone number.
Billing and delivery addresses.
Account details, order history and payment transaction references.
Messages, enquiries and files you submit, including PCB project requirements.
Technical information such as your IP address, browser type and website activity, where collected by our website or service providers.
How We Use Your Information
We use personal information to:
Process payments, fulfil orders and arrange delivery.
Create and manage customer accounts.
Send order confirmations, delivery updates and password setup emails.
Respond to enquiries and handle returns, refunds and complaints.
Prepare quotations for PCB manufacturing.
Maintain business records, meet legal obligations and protect against fraud.
Where we send promotional communications, we will obtain consent where required and provide a way to opt out.
Payments
Online payments are processed securely through Razorpay. Payment information is handled in accordance with Razorpay’s privacy policy.
AD Electronic Solutions (ADELSO) does not store customers’ card details, CVV codes, UPI PINs or banking passwords. We retain payment transaction references and payment status information as needed to process orders, refunds and accounting records.
Sharing Information
We share information where necessary with service providers involved in operating our store, including payment processors, delivery partners, hosting providers and communication services.
We may also disclose information when required by law or necessary to establish or defend legal claims.
Cookies
Our website uses cookies to support essential functions, including maintaining your shopping cart, managing login sessions and remembering information needed during checkout.
You can block or delete cookies through your browser settings. Disabling essential cookies may prevent some account, shopping cart or checkout features from working correctly.
Data Retention
We retain customer information only for as long as necessary:
Customer accounts: While the account remains active. Accounts inactive for 24 months may be reviewed for deletion.
Enquiries: For 12 months after the enquiry is resolved, unless needed for an ongoing order, complaint or dispute.
Orders, invoices and payment records: For the period required by applicable accounting and tax laws.
Returns, refunds and complaints: Until the matter is resolved and any applicable legal retention period has expired.
Information may be retained longer where necessary to meet legal obligations or resolve disputes. When no longer required, it will be securely deleted or anonymised.
Protecting Your Information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No internet service can guarantee absolute security.
Your Choices and Requests
You may contact us to request access to, correction of or deletion of your personal information, or to withdraw consent where processing relies on consent.
We may need to verify your identity before responding. Some records may need to be retained to meet legal obligations. Withdrawing consent may affect services that require the relevant information.
WhatsApp and External Services
If you contact us through WhatsApp or follow a link to another website, that service’s privacy policy also applies. Please avoid sharing passwords or unnecessary sensitive information through messages.
Changes to This Policy
We may update this policy to reflect changes to our services or data practices. The latest version and its update date will be displayed on this page. Where required, we will provide additional notice.
Privacy Contact
For privacy enquiries, requests or complaints, contact:
Contact person: A. Mondal
Email: adelectronicsolutions@adelso.in
Landline: +91 33 3192 9113
Mobile / WhatsApp: +91 9564486797
Registered Office:
AD Electronic Solutions
AA 29, Prafulla Kanan West ,
Kolkata – 700101